Sinead Peris is an IT, multimedia Project and Change Manager leading end to end software development and roll out programs. She has 20 years of experience of leading international transformation programs with cross functional and inter disciplinary teams of solution architects, business analysts, UX designers, software developers, testers, release managers, product trainers and post go live support. Sinead is passionate about collaborating with clients and end users to design, build, test and deploy cutting-edge, enterprise-class web and mobile applications. An in her spare time is a member of the Coolmine musical society, a translator of German and French, “wannabe children’s TV presenter” and soccer mom.
Presentation title: Selling technology to the Internal customer
Synopsis:
In technology, we are all acutely aware of servicing an external customer – these are the people who make the purchase, use our products, if we’re lucky they evangelise about the usefulness of our products and services. They are our raison d’etre as they sign the check, ultimately making our existence possible. External customers are precious, as they have the purchasing power, but if they don’t like your product or service can take their business elsewhere. We all take great care to please our customers, even over deliver and we try to come up with incentives to upsell, or discounts to ensure customer retention.
